Who We Are
The Creative Colors International franchise is an ideal family business!
In 1980, Jim and JoAnn Foster answered an ad in their local newspaper that described a technique for dyeing vinyl and leather. Intrigued by the prospect of going into business for themselves, the Fosters bought the license to use this technique in their area.
Jim and JoAnn Foster
Early on, the Fosters recognized the potential of expanding their service capabilities. They researched, practiced, and refined techniques for vinyl, leather, and plastic repair, and incorporated them into their fledgling business. In order to strengthen the business' marketability, the Fosters developed a highly effective, demonstration-based sales technique that soon had dealers throughout their community calling for service.
As the orders started to roll in, the Fosters devised a scheduling system, complete with allowances for emergency services. They established administrative procedures designed to make bookkeeping simple and accurate. And they practiced their techniques, to make professional-quality reconditioning and repairs quick and easy, for year-round service.
Word of the Fosters' expertise spread among local dealers — at auctions, regional sales meetings, and by personnel who moved from one dealership to another. To keep up with demand, the Fosters added vans. They developed training programs for their family members and — the business continued to expand — independent contractors.
Today, the business methods developed and refined by the Fosters are available to you, through the Creative Colors International franchise program. And our program features support designed to make you feel like part of the family: the Creative Colors International franchise family!
Mission Statement
PURPOSE: To Become the Leader in the Interior Restoration Industry
CREATIVE COLORS INTERNATIONAL, INC. is a company where people are our first priority. There is a strong belief that people are all worthy and capable of good things if a channel is provided.
To promote Creative Colors International, Inc. we provide the best possible training to learn the tools of the trade. The initial training is subsequently backed up with periodic seminars and an ongoing support team ready to assist you with any business problems that might arise.
Our goal is to provide outstanding service to our customers by treating them as our most important asset.
Realization of leadership comes from the continuance of research and development of better techniques.
CREATIVE COLORS INTERNATIONAL, INC. provides a channel by which a company, by following the plan, has the opportunity to grow and prosper to limitless heights.
Service Philosophy
It is our customer service philosophy to be available, adaptable, flexible and responsive to the needs, wants and expectations of our customers and clients. We achieve this by listening carefully to what our customers tell us, by asking (even begging) for feedback from our customers, making changes in our policies, procedures and performances based on customer recommendations and suggestions, and then giving customers exactly what they want and ask for, and something extra.
Our goal is to always exceed our customers' expectations of us. At a minimum, we do whatever it takes to meet customer expectations and satisfy the customer. At a maximum, we do whatever we can do to delight and dazzle our customers.
We realize, of course, that no company or person is perfect. There will be times when whatever we are able to do still does not delight and dazzle the customer. At those times, after we have done everything in our power to satisfy the customer, we refund the money for services performed and try to help the customer find someone who can satisfy them.
That is our customer service philosophy. Do whatever it takes to satisfy all customers and clients. Do it right the first time. Do it as often as the customer requires it. And, if we can't deliver for some reason, help the customer to find someone who can meet and exceed our customers' expectations.
It is this approach that has made Creative Colors International, Inc. so successful, and we will continue to adhere to this philosophy. We also work with our customers to create a win-win partnership to help them to develop a similar philosophy and approach to customer service so everyone achieves long-lasting success.
